Shipping & Returns

Shipping

  • Netherlands: Free shipping on all orders. Delivered via PostNL, DPD, or DHL in 1–2 working days.
  • Benelux: Delivery within 2–3 days.
  • Germany, Poland, Sweden, France, Italy, Austria, Spain: 3–7 days.
  • Other EU countries (e.g. Cyprus, Ireland, remote regions): 6–10 days.
  • Non-EU Countries: Customs duties, taxes, and additional fees may apply and are not covered or managed by Nestetics.

All shipments include tracking. Orders of 9 or more items may require 1–2 extra days to process.

Order Changes & Cancellations

  • Orders can be cancelled or modified within 24 hours of purchase.
  • After processing or shipping, cancellations are not possible, and shipping fees are non-refundable.
  • If you cancel a shipped order or refuse delivery, you are responsible for return and shipping fees.

Returns & Exchanges

  • You may return products within 14 days of receiving your order.
  • Items must be unused, in original packaging, and include all accessories.
  • Return shipping is at your expense and deducted from the refund.
  • Items must be shipped back within 7 days of return approval.
  • Exchanges are available within 14 days; follow the return process to initiate.

We do not accept returns on:

  • Custom-made products
  • Light bulbs
  • Orders of 3+ identical items

Late Delivery Compensation

If your order is delayed beyond expected delivery time, we’ll issue a €15 voucher for your next order.

Incorrect Address

If an incorrect address results in a failed delivery, you’ll be refunded only the product cost once we