Shipping & Returns
Shipping
- Netherlands: Free shipping on all orders. Delivered via PostNL, DPD, or DHL in 1–2 working days.
- Benelux: Delivery within 2–3 days.
- Germany, Poland, Sweden, France, Italy, Austria, Spain: 3–7 days.
- Other EU countries (e.g. Cyprus, Ireland, remote regions): 6–10 days.
- Non-EU Countries: Customs duties, taxes, and additional fees may apply and are not covered or managed by Nestetics.
All shipments include tracking. Orders of 9 or more items may require 1–2 extra days to process.
Order Changes & Cancellations
- Orders can be cancelled or modified within 24 hours of purchase.
- After processing or shipping, cancellations are not possible, and shipping fees are non-refundable.
- If you cancel a shipped order or refuse delivery, you are responsible for return and shipping fees.
Returns & Exchanges
- You may return products within 14 days of receiving your order.
- Items must be unused, in original packaging, and include all accessories.
- Return shipping is at your expense and deducted from the refund.
- Items must be shipped back within 7 days of return approval.
- Exchanges are available within 14 days; follow the return process to initiate.
We do not accept returns on:
- Custom-made products
- Light bulbs
- Orders of 3+ identical items
Late Delivery Compensation
If your order is delayed beyond expected delivery time, we’ll issue a €15 voucher for your next order.
Incorrect Address
If an incorrect address results in a failed delivery, you’ll be refunded only the product cost once we